English Speaking Back Office Agent
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Ad title: English Speaking Back Office Agent
Provided by: GrimmCentral
Published: Dec 22 / Deadline: Jan 22
GrimmCentral is announcing an opening for the position of English Speaking Back Office Agent for an existing client.

Please read entire text before applying!

About the company:

We are an out-source consulting and customer service providers for e-commerce companies. We have been successfully operating independently since 2014 in Georgia, Tbilisi. Our services are Customer Service, Account management, Accounting, Logistics, Project Management and others.

In order to support our expansion and growth plans, we are looking to recruit a highly motivated and qualified individuals for the position of English Speaking Back Office Agent. You will be responsible for the customer relation management of all European, US and/or Australian clients.

We offer:

** Important: 3 shifts available - Early morning shift, evening shift and night shift
** Free trainings (and workshop of customer psychology, if applied for the project)
** Salary: Base 700 GEL for morning and evening shift & 800 GEL for the night shift + Corporate insurance.
** Note: all candidates will start with 600 GEL salaries for the first training month. Regular salary listed above will be actual from the second month of working with us.
** Optimal schedule: 5 days per week, option for shifting.
** Opportunity to join a fast growing company and a great young team.
** Comfortable and cosy working environment.
** Opportunity to develop and be promoted - we are constantly expanding and need new leaders. We never bring managers from outside but promote from inside!
** Transportation service when applied for evening and night shifts.

We are looking for:

** Excellent command of English - both written and oral - is a must! Candidates with "I will practice my English" or "I`ll get better soon" - please do not apply.
** Excellent communication and follow up skills, discipline;
** Customer service, project management or back office experience is an asset;
** Organizational skills and effective time management - you will be in charge of your own individual projects;
** Quick learner, willing to broaden your knowledge; Yes, you`ll learn a lot from us!
** Adaptable and able to pick up new techniques, switch from one project to another;
** Deadline oriented mind-set;
** Very well developed social skills, good at networking;
** Self-driven and able to work autonomously.

80% of your time you will:

** Be responsible for inbound calls, customer relations
** Meet goals for volume of tasks and various performance metrics within company guidelines
** Manage client`s requests and requirements
** Work on personal goals which will count % of your job progress and success.

20% of your time you will:

** Use innovative training tools to develop, stay confident with updates and news
** Be provided monthly feedbacks, workshops and team-buildings for your professional growth
** Back up previous customer requests if requested.
** Perform other duties as assigned.

In our company you will not:

** Make cold calls
** Do a lead generation
** Make sales.
** Do online marketing.

As a back office agent, you will be part of a team of highly dedicated and professional employees, who are responsible for delivering the highest quality of service to an internationally dedicated client base. This high service level is achieved by teaming up with other operational and supportive departments within the organization, with the shared aim of achieving the very best for our customers.

If you love having fun and working at the same time, if you are dedicated to what you are doing, if we can rely on you, if you`re looking for long term employment - you are the one we are looking for.

Important: Interested candidates please send your CV (well composed, with a photo) and a couple of words (English only) about why should we hire you, to: info@grimmcentral.com and indicate the shift/schedule you are applying for in the subject line. Only candidates with required list and the Shift selected will be considered.

Thank you for your attention.
Grimm Team.​
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