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Ad title:
Guest Experience & VIP Events Coordinator
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| Provided By:
G Snail
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Published: 07 September
/ Deadline: 07 October
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** Vake, Tbilisi
** Full-time | 2 days off per week
G SNAIL Experience Center is looking for a Guest Experience & VIP Events Coordinator — a dynamic, highly organized and guest-focused professional who will be responsible for creating exceptional experiences for our guests while developing VIP relationships and private event opportunities.
Your responsibilities
Guest Experience & Reservations
** Welcome and professionally host guests, creating a warm and personalized first impression
** Manage restaurant reservations and guest inquiries via phone, WhatsApp, social media and other channels
** Coordinate arrivals, seating, waiting lists, cancellations and special requests
** Identify and recognize VIP, returning and high-value guests
** Maintain accurate guest profiles, preferences and visit history
VIP & Guest Relationship Management
** Build strong relationships with VIP and returning guests
** Encourage repeat visits, referrals and customer loyalty
** Handle guest feedback and routine concerns professionally
** Promote G SNAIL experiences, Delicatessen products and Loyalty Club membership
** Identify opportunities for upselling and future bookings
Private Events & VIP Sales
** Generate and manage opportunities for VIP Room bookings, private dining, celebrations and group events
** Develop new business through existing guests, referrals, inquiries and direct outreach
** Prepare event proposals, packages, quotations and booking confirmations
** Conduct VIP Room and venue tours when required
** Follow up on leads, proposals and previous event clients
** Develop repeat-event business and referrals
Event Coordination
** Manage assigned events from initial inquiry through completion and post-event follow-up
** Coordinate menus, beverages, seating, entertainment, decoration, technical requirements and special requests
** Maintain clear communication with clients and internal teams
** Ensure a seamless guest experience before, during and after events
What we are looking for
** Excellent communication and interpersonal skills
** Strong guest-service and relationship-building abilities
** Confident and professional personality
** Sales-oriented mindset with the ability to identify commercial opportunities
** Excellent organization and attention to detail
** Ability to manage multiple tasks and priorities
** Previous experience in hospitality, guest relations, reservations, sales or events is an advantage
** Fluent English; Georgian and/or Russian is an advantage
** Flexibility to work evenings, weekends, public holidays and during events when required
We offer:
** Fixed monthly salary + performance-based bonus
** Personal health insurance according to company policy
** Unlimited company mobile plan (eSIM)
** Opportunity to grow within an ambitious and developing hospitality brand
** Professional and dynamic working environment
If you are creative, commercially driven and passionate about marketing, hospitality and events, we would love to hear from you.
To apply, please send your CV to: maria@gsnail.ge. Please indicate the position you are applying for in the subject line of your email.
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