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Ad title:
Independent Remote Customer Support Representative
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Nexura Global
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Published: 02 September
/ Deadline: 02 October
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"Nexura Global" is pleased to announce an opening for the position of Independent Remote Customer Support Representative.
Job Announcement Text:
Nexura Global is a North America-based firm delivering premier business and client support operations across North American markets, including the United States and Canada. To maintain round-the-clock (24/7) service across all time zones, we are recruiting international remote team members to handle customer interactions on flexible operational schedules.
Position Summary:
As an Independent Remote Customer Support Representative, you will assist US and Canadian end-users via phone, chat, and email. Because our services run 24 hours a day, 7 days a week, this position offers flexible shift options designed to cover non-standard hours, overnight slots, and peak demand windows across North American time zones.
Key Responsibilities:
** Respond to inbound calls, live chats, and email tickets in clear, professional English.
** Assist North American clients with account management, service inquiries, and primary troubleshooting.
** Accurately track and update all customer records within our CRM system.
** Follow corporate communication protocols, client scripts, and service-level agreements.
** Escalate specialized or complex client requests to senior management when necessary.
** Consistently meet metrics for resolution speed, communication quality, and customer satisfaction.
Qualifications & Requirements:
** English Proficiency: High-level fluency in written and spoken English (B2-C2 mandatory) to support North American customers effectively.
** Shift Flexibility: Willingness to work variable 30-40 hour schedules within a 24/7 operational framework (including evening, weekend, or overnight hours).
** Technical Setup: Quiet working environment, a reliable computer, stable high-speed internet connection, and a noise-canceling headset.
** Experience: Prior background in call center, ticketing systems, or remote customer support is preferred.
** Core Competencies: Detail-oriented, quick troubleshooter, basic computer literacy, and strong active listening skills.
What We Offer:
** Hourly pay in USD ($3.50 - $6.00/hr, evaluated by experience, language level, and performance).
** 100% remote flexibility from home.
** Experience working alongside an established North American organization.
** Operational training and direct support from account managers.
Candidates who do not meet the required English fluency or availability criteria will not be evaluated.
How to Apply: Interested candidates should send their CV in English to Polina@bnwgroup.ca
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