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Ad title:
Front Office Supervisor
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Absheron Hotel Group
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Published: 17 April
/ Deadline: 17 May
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Absheron Hotel Group (AHG), based in Baku, Azerbaijan, is a leading hospitality company in the region, managing a diverse portfolio of hotels and resorts across Azerbaijan, Turkey, and Montenegro, with further expansion in the pipeline. The Group operates a mix of internationally branded hotels under global names and homegrown concepts, ranging from contemporary city hotels to upscale resorts. AHG creates unique guest experiences while setting new benchmarks in the hospitality industry.
AHG is also part of Pasha Hospitality, a division of the well-known Pasha Group, which manages more than 23 hotels and real estate assets worldwide.
We are proud to announce the upcoming opening of Art Riverfront Hotel in Tbilisi, scheduled for Summer 2026. The property will feature 152 guest rooms, all day dining Restaurant, Bar, Terrace, Conference facilities and Gym designed to deliver a contemporary hospitality experience in Tbilisi.
We are currently looking for a Front Office Supervisor in Tbilisi who will be responsible for overseeing daily Front Office operations, ensuring seamless service delivery, and creating exceptional guest experiences.
Key responsibilities of the Front Office Supervisor include, but are not limited to:
** Ensuring exceptional guest service standards are consistently delivered by the Front Office team;
** Supervising daily front office operations, including check-in and check-out procedures;
** Handling guest inquiries, requests, and complaints in a professional and timely manner;
** Coordinating with other departments to ensure smooth hotel operations;
** Monitoring team performance and providing ongoing coaching and support;
** Maintaining accurate guest records and ensuring compliance with local regulations;
** Assisting with scheduling and workforce planning based on business needs;
Qualifications:
** Minimum 2-3 years of experience in a similar Front Office role within the hospitality industry;
** Strong understanding of Front Office operations, guest service standards, and night audit procedures;
** Knowledge of Opera Cloud is an advantage;
** Strong analytical and problem-solving skills, with high attention to detail, particularly in financial reporting;
** Excellent communication and interpersonal skills;
** Fluency in Georgian and English languages;
** Proficiency in MS Office.
Please send your CV to Careers.Tbilisi@absheronhotelgroup.com. Please indicate "Front Office Supervisor" in the subject line of the email.
The application/CV you submit may contain personal data, including special categories of personal data.
The controller responsible for the processing of your personal data is Absheron Hotel Group.
Please be informed that Absheron Hotel Group processes your personal data for the purpose of assessing your suitability for the vacancy, for establishing a employment relationship, and in accordance with the requirements and processing principles of the Law of Georgia on Personal Data Protection.
By submitting the application/CV the candidate consents to their personal data being processed for the purpose of determining their suitability for other existing and future vacancies. The submitted application will be stored for no longer than 2 years, and in the event the candidate is hired for the relevant position, for the duration of the employment relationship.
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