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Ad title:
Front Office Administrator
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Novotel Tbilisi Center
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Published: 10 November
/ Deadline: 10 December
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Brand new Novotel Tbilisi Center hotel (member of Accor S.A.) is inviting to its team experienced Front office administrator.
Core duties and responsibilities:
** The administrator welcomes the guests and provides support;
** Contribute to guest`s satisfaction by providing high quality services with a warm and friendly approach;
** Consistently offer professional, friendly and engaging service;
** Provide day to day operational and managerial support for Front Desk and ensure all service standards are followed;
** Consistently offer professional, friendly and engaging service;
** Assist the management team in all aspects of the department;
** Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation;
** Assist guests regarding hotel facilities in an informative and helpful way;
** Review arrivals, ensure that special requests are met and service is anticipatory;
** Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions; Assist in growing ALL program membership.
Requirements and skills:
** Previous experience minimum 1 year;
** Georgian, English and Russian written and spoken;
** Excellent organizational skills and flexibility;
** Attention to the details and exceptional organizational skills;
** Strong team player and positive attitude;
** Ability to work in multitask environment;
** Ability to manage guest complaints;
** Knowledge of Opera program and Microsoft office suite;
We offer:
** Work within one of the world`s leading hotel companies
** Professional and friendly environment
** Working schedule: 12 hour shifts (day/night)
** An opportunity to develop professionally in an international hotel chain
** Discounts around Accor hotels worldwide
** Meals for employees
If you are ready to be the member of an amazing hotel in a great location, we may be the perfect fit. Apply today!
Please send your CV to the following e-mail address: hr@novoteltbilisi.com and mention the position title in the subject line.
The application/CV/resume you have submitted may contain personal data, including special categories of personal data.
The person responsible for the processing of your personal data is determined by the NOVOTEL TBILISI CENTER Hotel.
We would like to inform you that your personal data is processed by the NOVOTEL TBILISI CENTER Hotel in order to determine the compliance of your candidacy with the requirements of the vacancy, for the purpose of establishing a contractual/employment relationship, in accordance with the requirements and processing principles of the Law of Georgia "On Personal Data Protection".
By submitting the application/CV/resume, the candidate agrees that personal data may be processed in order to determine the candidate`s compliance with other current and future vacancies.
The submitted application will be stored for a period of no more than 6 months, and in case of hiring the candidate for the relevant position, for the duration of the contractual/employment relationship.
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