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Ad title:
Customer Experience Coordinator
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Cliganic
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Published: 25 July
/ Deadline: 25 August
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We`re Hiring: Customer Experience (CX) Coordinator
Location: Tbilisi, Georgia
Type: Full-Time | Department: Customer Service
Cliganic is looking for a proactive, detail-oriented Customer Experience Coordinator to join our growing team. If you`re passionate about delivering excellent service and thrive in a fast-paced e-commerce environment, we want to hear from you!
What You`ll Do:
** Manage daily customer service operations across Amazon, Walmart, Shopify, and Cliganic.com
** Handle inquiries, complaints, and escalations with professionalism and urgency
** Collaborate with fulfillment, logistics, QA, and marketing teams to resolve issues
** Analyze customer feedback and identify trends to improve CX processes
** Track and report key service KPIs and customer satisfaction metrics
** Help implement CX policies and onboard new team members
What We`re Looking For:
** Native-level or excellent English (written & spoken)
** 1-2 years of experience in customer service or CX coordination, ideally in e-commerce
** Strong analytical, communication, and problem-solving skills
** Detail-oriented with a high sense of urgency and ownership
** Comfortable with CRM platforms, spreadsheets, and collaboration tools
At Cliganic, we`re dedicated to providing clean, effective, and trustworthy products — and a world-class customer experience.
Ready to join us? Apply now at mariam.dadianii@gmail.com.
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