|
Ad title:
Reservations Agent
|
| Provided By:
Novotel Tbilisi Center
|
|
Published: 14 May
/ Deadline: 14 June
|
Brand new Novotel Tbilisi Center hotel (member of Accor S.A.) is inviting to its team experienced Reservations Agent.
Duties and responsibilities:
** Greets guests over the phone in a friendly, courteous manner;
** Records reservation information accurately;
** Informs other departments of VIP arrivals;
** Identifies commissionable reservations and secures required information;
** Records and processes deposit information;
** Identifies and records special billing instructions;
** Files all reservations in a systematic order for easy referral;
** Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms;
** Records requests for special accommodations and suites;
** Assists with the preparation of the forecast and VIP list;
** Achieves maximum occupancy and average rate by utilizing yield management;
** Uses up-selling techniques;
** Handles all special requests appropriately;
** Pre-blocks all special requests or VIP accommodations accurately;
** Utilizes guest history files for personalized service at the hotel;
** Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests;
** Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner;
** Acknowledges assigned reservation faxes and messages;
** Transfers the inquiries of new group bookings to Sales Department
Requirements and skills:
** Previous experience in similar role 1-2 years;
** Good command of Georgian, English and Russian languages;
** Experience working in sales or public relations, preferably in the hospitality or travel industries will be an advantage;
** Customer-service experience;
** Excellent written and verbal communication skills;
** Proficient in Opera and Microsoft office suite;
** Data entry experience.
We offer:
** Work within one of the world`s leading hotel companies
** Professional and friendly environment
** Competitive salary
** Working schedule: 5 days a week (flexible)
** An opportunity to develop professionally in an international hotel chain
** Discounts around Accor hotels worldwide
** Meals for employees
If you are ready to be the member of an amazing hotel in a great location, we may be the perfect fit. Apply today!
Please send your CV to the following e-mail address: hr@novoteltbilisi.com and mention the position title in the subject line.
|
|
|
|
All Jobs
All Ads by this Client
Printer Friendly
Share on facebook