As a technology leader in a future-focused group of companies — including Pulse Point, VibeSync Support, Mountain Breeze, and — Next Gen Technology is at the forefront of digital innovation.
We don`t just build software — we craft smart, scalable solutions that power business success.
If you`re passionate about technology, creative problem-solving, and making real impact, this is where your next big opportunity begins.
Why We Need You
We are looking for a motivated IT Support Specialist to join our growing technical support team. In this role, you will be responsible for providing hands-on and remote IT support across a broad range of systems, ensuring seamless operations and resolving technical issues efficiently. You`ll work closely with cross-functional teams to support end-users, troubleshoot hardware and software problems, and maintain system stability and security across our organization.
Employment Type: Full-time | On-site
Schedule Options:
** 08:00 AM - 05:00 PM (includes 1-hour break)
** 02:00 PM - 11:00 PM (includes 1-hour break)
** 09:00 PM - 06:00 AM (includes 1-hour break)
What You`ll Be Doing
** Provide first-line IT support for users across various locations and time zones
** Install, configure, and maintain laptops, desktops, printers, and other peripherals
** Troubleshoot and resolve hardware, software, and connectivity issues
** Support Windows OS and Microsoft 365 applications, user accounts, and access rights
** Manage Active Directory, email accounts, VPNs, and file-sharing permissions
** Monitor and maintain IT systems performance, escalating incidents as necessary
** Maintain documentation for troubleshooting procedures, hardware inventory, and change logs
** Collaborate with infrastructure and cybersecurity teams on updates, patches, and system hardening
** Support onboarding and offboarding processes (equipment provisioning, account setup)
** Respond promptly to IT service requests using internal ticketing systems
What You Bring to the Team
** Solid understanding of IT systems (Windows OS, hardware, networking basics)
** Experience with Active Directory, Microsoft 365, and remote desktop tools
** Familiarity with IT ticketing systems (e.g., JIRA, Freshservice, Zendesk)
** Strong troubleshooting and analytical skills
** Basic knowledge of networking (IP, DNS, DHCP, VPN, firewalls)
** Good written and verbal communication skills
** A customer-first mindset and ability to support both technical and non-technical users
** Ability to work independently, prioritize tasks, and stay calm under pressure
** Flexibility to work rotating shifts, including evenings and weekends if required
Preferred Qualifications & Experience
** Degree or certification in Information Technology, Computer Science, or a related field
** 1+ years of experience in an IT support, helpdesk, or service desk role
** Familiarity with ITIL practices is a plus
** Microsoft, CompTIA, or Cisco certifications are a strong advantage (e.g., MTA, CompTIA A+, CCNA)
Why You`ll Love Working With Us
** A culture of respect and belonging - We believe great work happens when everyone feels seen, heard, and valued
** Inclusive and diverse environment - Different voices make us stronger. We celebrate who you are and
what you bring to the table
** Growth-driven mindset - Your development matters. We invest in your learning and career advancement every step of the way
** Comprehensive health insurance - Your well-being comes first. Enjoy peace of mind with robust medical coverage
** Fully covered meal expenses - Fuel your day with delicious meals, on us
** Premium gym partnerships - Stay active and healthy with access to top-tier fitness facilities through our exclusive wellness partners
Ready to apply?
Please send your CV/resume to ta@nextgentech.com.ge and include "IT Support Specialist" in the subject line.
Due to the high volume of applications, our Talent Acquisition Team may not be able to respond immediately. Shortlisted candidates will be contacted for an interview in the coming weeks.
Privacy Notice - Processing of Personal Data
By submitting your application, you consent to the processing of personal data as defined under the Law of Georgia on Personal Data Protection. Next Gen Technology Georgia LLC (Company ID: 405733426) will process your data exclusively for recruitment purposes. Your data will be stored securely for up to 3 (three) years. If you wish to have your data removed earlier, please contact us at ta@nextgentech.com.ge, and we will ensure secure deletion in accordance with the law.
Diversity & Inclusion Statement
At Next Gen Technology Georgia LLC, we are proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace where diversity is celebrated. We do not discriminate based on race, color, ethnicity, religion, gender, age, disability, sexual orientation, marital status, or political opinion. Employment decisions are based solely on merit, qualifications, and business needs.
|
All Jobs
All Ads by this Client
Printer Friendly
Share on facebook