MSC is the world`s leading container shipping company, operating in more than 180 countries worldwide. In the South Caucasus region, MSC is represented by MSC Georgia LLC.
We are currently looking for a motivated, detail-oriented, and enthusiastic Assistant Customer Service to join our team in Poti. If you are interested in developing your career in a dynamic, international environment, we would love to hear from you.
Position: Assistant Customer Service
Location: Poti
Job Type: Full time
Key Responsibilities:
** Receive and organize vessel-related documentation according to the requirements of clients, consignees, and freight forwarders.
** Verify information uploaded into the agency operating system and maintain hard copies in the relevant client files.
** Check container status and coordinate with clients when necessary.
** Monitor transit cargo and update the relevant information in the agency operating system.
** Handle cargo corrections, take appropriate action, and communicate any discrepancies to the relevant parties.
** Enter relevant data regarding discharged cargo into the agency operating system.
** Arrange container releases to consignees in accordance with company procedures.
** Register and maintain cargo insurance documents.
** Communicate with other agency offices and provide the required documentation upon request.
** Handle door delivery and MEDLOG shipments, including checking and selecting manifested carrier haulage arrangements for each vessel.
** Notify the Port of Loading (POL) agent of discrepancies in shipper, consignee, cargo description, or weight details and obtain the required EMC.
** Issue documentation for MEDLOG cargo.
** Prepare Delivery Orders for MEDLOG for applicable carrier haulage shipments.
** Verify the authenticity of Bills of Lading using an X-ray machine when necessary.
** Perform other duties assigned by management.
Skills & Qualifications:
** A bachelor`s degree in business administration, Logistics, Maritime Transportation, or a related field.
** 1-3 years of experience in the same or a similar position.
** Excellent communication and multitasking skills.
** Strong organizational skills and the ability to prioritize tasks effectively.
** High attention to detail and accuracy.
** A strong sense of responsibility and accountability.
** Fluency in Georgian and English, both written and spoken. Knowledge of Russian will be considered an advantage.
** Good command of Microsoft Office applications.
What do we offer:
** An opportunity to work for one of the world`s leading shipping companies.
** A dynamic, multicultural, and international working environment.
** Professional learning and career development opportunities.
** A supportive, collaborative, and family-oriented corporate culture.
** The opportunity to grow within a global organization.
How to Apply:
If you are interested in joining our team, please send your CV in English to geo-hr@msc.com by 20th November 2026.
Please indicate "Assistant Customer Service" in the subject line of your email.
Only shortlisted candidates will be contacted.
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