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Ad title:
IT Support Specialist
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Helpdesk
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Published: 08 September
/ Deadline: 08 October
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About the Role:
HelpDesk is looking for an IT Support Specialist to provide first- and second-line technical support across our offices. You will be the primary point of contact for end-user issues, keeping workstations, networks, printers, and shared resources running smoothly in a Windows domain environment, while supporting core infrastructure services and maintaining accurate IT records.
Key Responsibilities:
** Act as the first point of contact for user requests through the helpdesk ticketing system; diagnose and resolve hardware, software, and peripheral issues using a structured troubleshooting methodology.
** Administer user accounts and workstations in Active Directory: domain joins, credential and login issues, access rights, and organizational unit placement.
** Apply and troubleshoot Group Policy (GPMC, gpupdate), including diagnosing policy conflicts and verifying correct application on client machines.
** Troubleshoot network connectivity issues — DNS resolution, DHCP addressing (including APIPA cases), gateway and internet access problems — using standard tools such as ipconfig, ping, nslookup, and tracert.
** Manage shared network folders and printers: configure NTFS and Share permissions correctly, and resolve print queue and spooler service issues.
** Perform routine tasks on Linux systems: file and directory management, disk usage monitoring, permission changes, and process checks.
** Maintain the IT asset inventory — hardware, software licenses, assignments, and lifecycle information — and keep records accurate and up to date.
** Support the IP camera / video surveillance network: verify connectivity, streaming, and visibility of cameras in monitoring software.
** Follow and promote security best practices: principle of least privilege, Multi-Factor Authentication (MFA), and user awareness of phishing and other common attacks.
** Assist with remote administration of Windows servers using approved remote management tools.
** Document incidents, resolutions, configurations, and procedures to build and maintain the internal knowledge base.
Required Qualifications:
** 1-3 years of hands-on experience in an IT support / helpdesk role.
** Solid knowledge of Windows 10/11 and Windows Server environments: Active Directory, Domain Controllers, Group Policy, DNS, and DHCP.
** Networking fundamentals: TCP/IP (TCP vs UDP), the OSI model, DNS record types (A, PTR, MX, CNAME), and subnetting basics.
** Confident use of command-line diagnostic tools on Windows (ipconfig, nslookup, tracert, gpupdate) and basic Linux commands (ls, df, chmod, ps).
** Clear understanding of the difference between NTFS permissions and Share permissions.
** Familiarity with ticketing / ITSM systems (e.g., GLPI) and IT asset management practices.
** Understanding of core security concepts: least privilege, MFA, and common attack types such as phishing.
** Strong troubleshooting discipline and documentation habits.
** Working proficiency in Georgian and English.
Preferred Qualifications:
** CompTIA A+ / Network+ / Security+ or Microsoft certifications (e.g., MD-102, AZ-800).
** Experience supporting IP camera / CCTV systems and related streaming protocols (RTSP, ONVIF).
** Basic scripting skills (PowerShell or Bash) for task automation.
What We Offer:
** Competitive salary based on experience.
** Exposure to a diverse enterprise technology stack across a multi-entity business group.
** Support for professional development and industry certifications.
** A collaborative IT team with clear processes and modern tooling.
How to Apply:
Please send your CV to: giorgi@hk.ge with the subject line "IT Support Specialist". Shortlisted candidates will be invited to complete a technical assessment covering the areas described above, followed by an interview with the IT team.
HelpDesk is an equal opportunity employer.
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