Think. Create. Grow - with us
Position: IT Manager
Department: IT
Location: Batumi, Georgia
Reports to: Operations Director
Why you`ll love working at Hilton Batumi
** Mission & impact: We`re in a business of people serving people and are fiercely committed to creating the world`s best work environment.
** Growth & learning: We invest in your growth with personalized career paths, mentorship programs, and continuous learning opportunities through Hilton University - offering world-class online courses from respected colleges, complete with certifications
** Flexibility that works: At Hilton, we always take our team`s needs and requests into consideration - only a supportive environment where flexibility is part of our culture.
** Wellbeing: We care about your well-being with comprehensive medical insurance at top hospitals, regional mental health support, parental benefits, and more - because a healthy team is a thriving team.
** Inclusive culture: We are diverse by nature and inclusive by choice, and believe that any and every team member can make a difference. See the video
** Recognition: Hilton Batumi hosts a variety of events and award programs designed to thank and reward our team members, monthly, quarterly and yearly basis.
** Travel & Stay - As a Team Member, you`ll join GO Hilton, which provides reduced hotel room rates in Hilton hotels worldwide.
** Exclusive Discounts
Enjoy discounts on products and services offered by Hilton and its global partners.
** Food, Beverage & Wellness
Receive 50% discounts at our restaurants, bars, and eforea Spa at Hilton Batumi.
Be Part of an Award-Winning Team That Shines in Hospitality:
** Award-Winning Culture: Hilton is certified as a Great Place to Work®.
** Shared Purpose: "To fill the earth with the light and warmth of hospitality" unites us to create remarkable experiences.
** Team at the Heart: Our amazing Team Members are central to everything we do.
The role: IT Manager
An IT Manager is responsible for the reliable, secure, and efficient operation of all hotel IT systems, infrastructure, cybersecurity, and technology services. The role provides local IT leadership under hotel management and the Regional Director IT, ensuring alignment with Hilton standards and business objectives.
The IT Manager will:
** Ensure the secure, reliable, and effective operation of all hotel IT systems and technology.
** Manage LAN/WAN, servers, network performance, backups, archiving, hardware, software, telecommunications, and connectivity.
** Identify and resolve hardware, software, network, cybersecurity, and user-related issues.
** Manage IT installations, upgrades, preventative maintenance, testing, and technology lifecycle activities.
** Lead and support the Technology Services team and provide effective IT support to hotel employees and guests.
** Coordinate with hotel management, Corporate and Regional IT, helpdesks, vendors, and service providers to ensure timely resolution of IT issues.
** Manage IT projects, resources, budgets, licenses, contracts, vendors, and technology assets effectively.
** Provide IT training, guidance, and technical support to hotel employees.
** Support the implementation and adoption of new technologies, IT projects, and best practices.
** Ensure compliance with Hilton IT standards, cybersecurity policies, GDPR, data protection requirements, and internal controls.
** Monitor security tools, vulnerabilities, firewall rules, remote access, system updates, and other cybersecurity requirements.
** Oversee third-party technology solutions and ensure they meet Hilton security and technology requirements.
** Maintain accurate IT documentation, reports, licenses, contracts, and infrastructure records.
** Support IT audits, self-assessments, Information Security Risk Assessments, and corrective actions.
** Support the hotel leadership team in using technology to improve operational efficiency, profitability, security, productivity, and guest satisfaction.
** Maintain effective relationships with Hilton teams, hotel leadership, vendors, and business partners.
** Participate in IT projects, GTM surveys, hotel meetings, corporate initiatives, and technology programs.
** Support sister hotels, hotel openings, and other IT initiatives when required.
The Skills That Will Help You Succeed:
Experience & Skills
** Previous experience as an IT Manager, Technology Services Manager, Network Administrator, Systems Administrator, or in a supervisory IT role, preferably in hospitality.
** Strong IT support, troubleshooting, problem-solving, leadership, and customer-service skills.
** Strong knowledge of LAN/WAN, TCP/IP, network architecture, servers, hardware, software, and systems integration.
** Experience with Windows Server, Active Directory, Microsoft Exchange, Outlook, Microsoft Office, VPN, backups, and remote support.
** Good understanding of cybersecurity, firewalls, endpoint protection, vulnerability management, network segmentation, and secure remote access.
** Knowledge of GDPR, data protection, IT security policies, audits, and internal controls.
** Experience managing IT installations, upgrades, projects, vendors, budgets, licenses, and technology assets.
** Ability to provide effective technical training and support to users with different levels of technical knowledge.
** Strong communication, interpersonal, organizational, and time-management skills.
** Ability to manage multiple priorities and perform effectively under pressure.
** Strong analytical and decision-making skills with a practical, business-focused approach.
** Ability to build strong relationships with hotel leadership, Corporate IT, Regional IT, vendors, and business partners.
** Strong customer focus, with the ability to understand how technology impacts guest experience and hotel operations.
** Accountable, reliable, resilient, flexible, and adaptable, with a commitment to Hilton standards and policies.
** Fluent in English with excellent written and verbal communication skills.
** Relevant IT qualifications or certifications are preferred.
** Hospitality IT experience, team-management experience, and knowledge of Hilton technology standards are advantageous.
EVERY JOB MAKES THE STAY
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there`s an extraordinary person working to make each Stay magical. That`s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
In case of interest, please send the CV directly on the following email: BUSBT_Batumi_Career@hilton.com; Please also indicate the name of the position you are applying for, otherwise, your CV will not be considered.
Hilton Batumi Wishes You Success!
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