Join a team where exceptional customer service makes a real impact.
We`re looking for a Customer Support Specialist to become the first point of contact for our customers. If you`re someone who enjoys solving problems, communicating with people, and delivering high-quality support in a fast-paced environment, we`d love to hear from you.
In this role, you`ll help customers resolve inquiries, provide seamless support, and play an important part in creating an outstanding customer experience.
What You`ll Do
** Deliver exceptional customer support via live chat and email.
** Assist customers with account-related inquiries, troubleshooting, and general support.
** Resolve customer concerns with professionalism, empathy, and efficiency.
** Take ownership of customer cases from start to resolution, ensuring timely follow-up.
** Identify recurring issues and contribute ideas to improve the customer experience.
** Provide additional care and support to vulnerable customers when required.
** Work closely with internal teams to investigate trends and improve operational processes.
** Escalate valuable customer feedback and feature requests to the appropriate departments.
** Contribute to team success by supporting daily operations and assisting with the onboarding of new colleagues.
What We`re Looking For:
** Previous experience in Customer Support or Customer Service.
** Experience within banking, financial services, or online payments is a strong advantage.
** A solid understanding of payment providers and payment solutions.
** Excellent written and verbal communication skills in English.
** Strong analytical thinking and problem-solving abilities.
** Ability to multitask and remain organized in a dynamic environment.
** Quick-thinking and able to solve complex problems efficiently
** A customer-first mindset with the ability to build lasting relationships.
** A proactive, collaborative attitude and strong team spirit.
Why Join Us?
** Be part of a supportive and growing international team.
** Work in a dynamic, fast-paced environment where your ideas matter.
** Gain valuable experience within the payments and fintech industry.
** Enjoy opportunities for professional development and career growth.
** Make a real impact by helping customers and improving their overall experience.
Additional Information:
** Schedule: Monday to Friday
** Shift: Night Shift (22:00 - 07:00)
** Work Environment: Back Office
** Location: Office-based
Email: admin@gzamarketing.com
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