We`re looking for a Customer Support Specialist who is customer-focused, proactive, and enjoys finding solutions. In this role, you`ll be the first point of contact for our customers, providing professional support across multiple channels while ensuring every interaction is handled with care, efficiency, and empathy.
If you`re someone who enjoys challenges, takes ownership of your work, and wants to grow within a dynamic international team, we`d love to hear from you.
Key Responsibilities:
** Deliver outstanding customer support via live chat, email, and social media
** Resolve customer inquiries promptly, professionally, and with empathy
** Take full ownership of customer cases from initial contact through resolution
** Handle complaints fairly while maintaining a positive customer experience
** Identify recurring issues and recommend improvements to processes and customer journeys
** Recognize vulnerable customers and provide appropriate support when needed
** Work closely with the Finance team to investigate payment-related inquiries and unusual account activity
** Escalate bugs, technical issues, customer feedback, and feature requests to the relevant teams
** Support internal operations and assist with onboarding and mentoring new team members when needed
** Maintain accurate records and ensure all interactions meet internal quality standards
What We`re Looking For:
** Previous experience in Customer Support or Customer Service is required
** Experience in fintech, banking, payments, e-commerce, or online financial services is a strong advantage
** Familiarity with Payment Service Providers (PSPs) and payment systems is considered a plus
** Excellent written and verbal communication skills in English (required)
** Quick-thinking and able to solve complex problems efficiently.
** Strong problem-solving and analytical thinking skills
** Excellent communication and interpersonal abilities
** Ability to build trust and maintain positive customer relationships
** Calm, patient, and solution-oriented approach when handling challenging situations
** Fast learner with excellent attention to detail
** Positive attitude, strong work ethic, and willingness to support teammates
** Ability to work in a fast-paced environment and manage multiple priorities
Working Schedule:
** Monday - Friday
** Weekly rotating shifts:
** Week 1: 07:30 - 16:30
** Week 2: 13:30 - 22:30
Why Join Us?
** Be part of a fast-growing international company
** Build valuable experience within the payments and fintech industry
** Work alongside talented, ambitious, and supportive professionals
** Enjoy a collaborative environment where your ideas are valued
** Make a real impact through meaningful and rewarding work
** Opportunities for professional growth and career development
** Modern, dynamic, and friendly workplace culture
Email: admin@gzamarketing.com
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