THE HOUSE HOTEL KVARELI, GEORGIA is pleased to announce an opening for the position of Front Office Manager.
About The Hotel
The House Hotel Kvareli aims to be Kakheti`s leading destination, seamlessly blending Georgian wine culture, contemporary art, and authentic hospitality. Set within the region`s scenic natural beauty, the property is surrounded by expansive vineyards, landscaped gardens, and forest territory.
ABOUT THE ROLE
KEY RESPONSIBILITIES
** Oversee all front office operations, including reception, reservations, concierge, and guest relations, ensuring smooth and efficient daily operations.
** Lead, train, and motivate the front office team to deliver consistently high service standards and memorable guest experiences.
** Ensure seamless check-in and check-out processes, accurate billing, and proper handling of guest accounts.
** Handle guest concerns and complaints promptly and professionally, maintaining high levels of guest satisfaction.
** Maintain accurate occupancy data, forecasts, reporting, and front office documentation.
** Collaborate closely with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure a seamless end-to-end guest journey.
** Implement, monitor, and continuously improve front office policies, procedures, and service standards in line with brand and company values.
** Monitor front office costs, staffing levels, and resource utilization to ensure operational efficiency.
** Use guest feedback, data, and digital tools to enhance service delivery, streamline operations, and improve team productivity.
** Foster a guest-focused, approachable, and service-driven front office culture.
EXPERIENCE & SKILLS
** 4-6 years of front office experience, with at least 2 years in a supervisory or managerial role.
** Strong knowledge of PMS and front office systems (Opera, Fidelio, or similar).
** Strong problem-solving skills and ability to handle guest complaints with diplomacy.
** A passion for service and ability to inspire a team to deliver excellence.
** Fluent in English; Georgian is an advantage.
JOINING OUR TEAM MEANS
** Insurance
** Transportation
** Housing
Interested candidates are welcome to send CVs on the following email address: vboisa@kertenhospitality.com and specify the position title in the subject line.
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