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Ad title:
Shuffler Coordinator
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Proxy Live Solutions™
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Published: 18 August
/ Deadline: 18 September
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Proxy Live Solutions is looking for Shuffler Coordinator
To support and drive our ongoing growth, we are currently seeking a Shuffler Coordinator to join our Live Gaming Studio in Tbilisi.
As a key role within the organization, the Shuffler Coordinator will play a pivotal part in enhancing operational efficiency and contributing to our overall success.
Daily Responsibilities:
** Monitor shuffler attendance and overall performance during the shift.
** Ensure all shufflers comply with timing, appearance, and procedural standards.
** Address shift-related issues immediately (e.g., lateness, confusion, technical problems).
** Maintain real-time communication with the Card Counting Room regarding box status and management.
** Manage daily communication with equipment support and make status reports on card stocks.
** Deliver clear, constructive, and timely feedback to shufflers about performance or shuffle technique.
** Regularly check the shuffler rotation to confirm it is accurate, up to date, and aligned with shift needs.
** Monitor deck control and support the proper execution of card change procedures.
** Assist in organizing re-training or refresh sessions for shufflers with repeated performance issues.
** Submit an end-of-shift report.
Issue Escalation & Cooperation
** Work closely with Service Managers and Risk Analysts when shuffle-related incidents occur during live games.
** Follow up on mistake tickets involving shufflers by verifying issues.
** Respond to incidents where cards are dropped.
Team Support & Training
** Act as the first point of contact for shufflers` questions, concerns, or immediate needs during the shift.
** Provide guidance and support to new shufflers during onboarding and early shifts.
** Assist with re-training efforts by observing performance and communicating with trainers or leads.
Must have:
** Minimum of 1 year of experience in a rotation-based role within operations, preferably in a live casino.
** Prior experience as a Shuffler supervisor or Card Specialist is considered a strong advantage.
** High level of integrity, responsibility, and work ethic.
** Minimum of B1 English Language Level
** Good communication skills for delivering clear and constructive feedback.
** Ability to multitask and remain calm in fast-paced or high-pressure situations.
** Familiarity with shuffler rotation systems and performance metrics.
Benefits:
** Health insurance;
** Referral program;
** Corporate discount card;
** Fitpass;
** Snacks & fruits in the office
** Unlimited access to Udemy learning.
If you appreciate dynamic development and enjoy collaborating with enthusiastic and capable individuals, you`ll find fulfilment in your career with us!
Please apply to this job online using following link: https://humancapitalmanagement.wd3.myworkdayjobs.com/en-US/Proxy-Live-Solutions-Careers/job/Shuffler-Coordinator_REQ7259
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