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Ad title:
Service Product Manager
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| Provided By:
Huawei
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Published: 29 July
/ Deadline: 29 August
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Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains - telecom networks, IT, smart devices, and cloud services - we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world. At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 180, 000 employees, and we operate in more than 170 countries and regions.
"Tbilisi Huawei Technologies Co" is looking for a suitable candidate for the following position:
Job title: Service Product Manager
Location: Tbilisi, Georgia
As Huawei Technical Service Product Manager, you will be responsible for develop and manage service products and solutions, ensuring alignment with customer needs and market trends.
To get more information about Huawei Enterprise Business and products, please, refer to the following link: https://support.huawei.com/enterprise/en/index.html
Responsibilities/Duties:
** Prepare technical proposals, architecture diagrams, benchmarking analyses, and customized demo solutions on Huawei`s intelligent collaboration products to support key industry scenarios.
** Collaborate cross-functionally with the engineering, sales and delivery teams to to design and implement tailored service solutions;
** Collaborate with local and global teams to ensure consistency in service standards;
** Monitor product performance, gather customer feedback, conduct market analysis and implement continuous improvements to enhance the user experience
** Define service product lifecycle strategies, including design, development, launch, and phase-out;
** Act as a key point of contact for customers, understanding their service needs and providing appropriate solutions;
** Support customer projects by delivering service-related expertise and ensuring successful implementation;
** Provide pre-sales support, including technical presentations, service pricing, and contract preparation;
** Train sales teams and partners on service products to improve sales effectiveness;
** Establish KPIs and ensure continuous improvement in service delivery;
** Ensure all service offerings comply with local regulations and company policies;
** Prepare and maintain documentation for service product specifications, pricing, and updates;
Requirements:
** Bachelor`s degree in telecommunications, IT, engineering, or a related field
** Proven experience (5+ years) in service/product management within the telecommunications or IT industry.
** Strong understanding of telecommunications and IT service solutions (e.g., cloud, 5G, managed services).
** Proficiency in project management methodologies and tools.
** Analytical and Problem-Solving Skills:
** Ability to analyze market trends and customer needs to define competitive service offerings.
** Excellent verbal and written communication skills in English (additional languages are a plus).
** Strong interpersonal skills to work effectively with customers, cross-functional teams, and global stakeholders.
** Deep understanding of customer pain points and the ability to deliver customized service solutions.
** Experience in customer relationship management, particularly in a B2B setting.
** Knowledge of pricing models, cost management, and ROI analysis for service products.
** Awareness of legal and regulatory compliance in the telecommunications industry.
** Able to take business trips in local and foreign countries.
Working Conditions:
** Working schedule: Monday-Friday, 09:00 - 18:00,
** Working Place: Vazha-Pshavela Avenue # 71, Redix Business Center.
** Other benefits: Health Insurance; Communication allowance; Performance based annual bonus.
What we offer:
** Possibility to become professional in ICT Sphere.
** Huawei Ilearning platform with 10000+ free courses;
** Professional Mentor who will ensure your development in company;
** International platform for development
Interested candidates should send their CV in English to the following e-mail address: hrgeorgia@huawei.com and indicate the position title in the subject line they are applying for.
Your submission of application signifies that you agree with Huawei Recruitment Privacy Statement.
Please, see our privacy notice here: Huawei Recruitment Privacy Statement.
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