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Ad title:
Front Office Associate
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Paragraph Golf & Spa Resort Tabori
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Published: 06 June
/ Deadline: 06 July
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Paragraph Golf & Spa Tabori, Autograph Collection is pleased to announce an opening for the position of Front Office Associate.
Location: Tbilisi, Georgia
Job type: Full-time
About Hotel:
Paragraph Golf & Spa Resort Tabori, Autograph Collection is a Premium Upscale destination offering the unique blend of world-class golfing, exceptional hospitality, and breathtaking natural beauty. We are committed to providing the guests with an unforgettable experience and lasting impression.
Role Summary
Represents the Hotel to the guest throughout all stages of their stay. Welcomes and acknowledges guests according to Company standards; anticipates and address guests` service needs; thanks guests with genuine appreciation. Maintains complete knowledge at all times of: Hotel features/services, hours of operations, Room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. Supports team to reach common goals; listens and responds appropriately to the concerns of Associates.
Role Main Responsibilities:
** Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Supply guests with directions and information regarding property and local areas of interest.
** Process all payment types such as room charges, cash, checks, debit, or credit.
** Process all check-outs including resolving any late and disputed charges.
** Answer, record, and process all guest calls, messages, requests, questions, or concerns.
** Coordinate with Housekeeping to track readiness of rooms for check-in.
** Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
** Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
** Complete designated cashier and closing reports in the computer system.
** Count bank at the beginning and end of shift.
** Perform other reasonable job duties as requested by Supervisors
Required Skills/Abilities:
** Excellent verbal and written communication skills in English, Georgian and ideally another international language.
** Can multi-task, is team oriented and work diligently to resolve issues when they arise
** Excellent organizational skills and attention to detail.
** Excellent Interpersonal skills.
Education and Experience:
** Experience in the respective field.
** Experience of working in International Environment.
** Experience of working in Premium Tier Hotels is a definite plus.
The interested applicants should send their CV to hrtabori@paragraphhotels.com. Please indicate the Position you apply for in the "subject" line.
Note: Marriott International is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Only short-listed candidates will be contacted.
Note: In order to determine the suitability of the candidate for the vacancy, "Paragraph Tabori Resorts" LLC carries out candidate`s personal data processing in compliance with the requirements established by the Law of Georgia in regards with Personal Data Protection. By sending an application (resume) for the mentioned vacancy, you confirm that you agree to the processing of personal data provided by you (including special category data) by Paragraph Tabori Resorts" LLC for the purpose of concluding contracts with you, including of making decisions about the establishment of labor relations both within the current vacancy and in relation to future vacancies.
We would like to inform you that information about the candidate is stored at Paragraph Tabori Resorts" LLC for the period of no more than 1 year.
In case you do not wish the company to carry out further data processing, or you wish to change or delete the provided data, and you also wish to exercise other rights granted by the law of Georgia on personal data protection, please contact us at the following address: 2 Gudiashvili street, Tbilisi, Georgia or send us the mail to the following e-mail address: hrtabori@paragraphhotels.com.
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