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Ad title:
Welcomer
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Pullman Tbilisi Axis Towers
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Published: 10 July
/ Deadline: 10 August
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Job Description:
Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today`s hyper-connected global nomads. Part of Accor Group, these vibrant, enterprising hubs are where guests can seize opportunities, seamlessly conduct business, explore, take time for personal wellbeing and make connections.
Pullman Tbilisi Axis Towers located in the landmark building of the highest towers in the city, is the first upscale hotel by Accor group in the capital of Georgia. Opened in June 2022, Pullman hotel features 218 rooms, 2000 m2 of banqueting facilities, Restaurant and Bar on the top floors, as well as luxurious spa. Offering best-in-class room comfort, creative approach for meetings and events, fitness facilities and fresh, innovative culinary concepts, Pullman Tbilisi Axis Towers aims to become the preferred choice for business and leisure travelers.
We want to create a business we can be proud of, and our Heartists are central to this goal. So to make this happen, we need people who are open-minded, forward thinking and have the drive to serve others from the heart, with curiosity and inventiveness. Pullman is your playground. Play to your strengths and be part of an exciting journey.
We are looking for a professional and dynamic team member with a strong entrepreneurial spirit to join our team of imaginative Heartists as Welcomer and orchestrate an exceptional and memorable guest experience.
Hospitality will always be about experiences and connecting with people. As a Pullman Welcomer, you are more than a receptionist - you are a passionate people person - host, a connector, brand ambassador and a social network.
Through your exemplary, professional and welcoming attitude you will embody the essence, style and spirit of the Pullman brand at all times. Working closely with all departments, you create a place for our global nomads to feel accomplished and energized, as well as facilitate meaningful and interesting interactions for them while on the road.
Your primary responsibilities will include but are not limited to:
** Provide hotel guests with prompt service, professional attention and personal recognition
** Handle reservations, check-ins, check-outs in a friendly, efficient and courteous manner, collect, input and manage guest information to improve future stays
** Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
** You are the link between the other hotel departments to ensure the guests receive the service we promise
** Contribute to guest satisfaction and guest relations, whilst taking care to respect administrative procedures
** Anticipate guest needs and provide current, accurate and relevant information personalized to guests and visitors individual needs
** Help train and develop other Welcomers in the team
** Use suggestive selling techniques to sell rooms and to promote other services of the hotel
** Follow procedures for cash and cards accepting, billing procedures. Be materially responsible for the cash flow during the shift
** Answer internal and external phone calls, make reservations in the periods out of the reservation department working hours and when it`s needed
** Promote ALL loyalty program, adapting the sales pitch to suit the guest`s needs, offer soft benefits to each ALL member accordingly
** Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
** Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
** Maintain complete knowledge of all the hotel services and facilities
** Work as a part of the team to achieve departmental objectives on a monthly and yearly basis
** Be well versed in hotel fire & life safety / emergency procedures
** Work day and night shifts within a flexible schedule that meets business demands
** Perform other duties as assigned by the management
Who you will be:
You are an integrator of people. You believe in building personal connections and going above and beyond to deliver the exceptional and distinct Pullman service to our guests.
You can think on your feet, thrive in a hands-on, fast-paced environment and have the drive, compassion and curiosity to discover and form meaningful relationships with fascinating people from all over the globe.
We give you the opportunity to reach your goals and be at your personal best.
While we hire for talent and train the skills, it helps if you have:
** Service focused personality
** Proficient in English, Georgian and Russian oral and written. Other languages would be a plus
** Computer literate, with MS Word, Excel and PowerPoint skills
** Basic IT Solutions knowledge
** Results and service oriented with an eye for details
** An entrepreneurial mind set and strong team spirit
** Problem solving and decision making skills
** Ability to multi-task, work well in stressful & high-pressure situations
** Hotel experience is desired, but not required
Above all, we are looking for someone who is passionate about creating a refreshingly new service attitude centered on community and a collaborative experience.
Does this sound like you? Apply now and help make Pullman Hotels & Resorts an exciting and innovative place to be.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor`s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow`s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
"By sending the CV, you automatically confirm that you agree to the company processing and storing the personal data provided by you, for no longer than 2 year after sending the CV. The purpose of keeping is for the employer consider your application for another position".
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