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Ad title:
Front Office Manager
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Hilton Batumi Hotel
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Published: 23 June
/ Deadline: 23 July
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A Front Office Manager leads the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
** Oversee the entire Front Office operation to maintain high standards
** Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
** Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand`s loyalty scheme
** Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
** Set departmental objectives, work schedules, budgets, policies, and procedures
** Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on grooming training and teamwork
** Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
** Maintain good communication and working relationships with all hotel departments
** Monitor staffing levels to meet cover business demands
** Conduct monthly communication meetings and produce minutes
** Manage staff performance issues in compliance with company policies and procedures
** Recruit, manage, train and develop the Front Office team
** Comply with hotel security, fire regulations and all health and safety legislation
** Act in accordance with policies and procedures when working with front of house equipment and property management systems
** Assist with other departments, as necessary
What are we looking for?
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
** A degree or diploma in Hotel Management or equivalent
** A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
** Good working knowledge of Business English
** High level of commercial awareness and sales capabilities
** Experience of managing people and developing people
** Previous experience of managing a department and Profit and Loss account
** Excellent leadership, interpersonal and communication skills
** Accountable and resilient
** Commitment to delivering a high level of customer service
** Excellent grooming standards
** Flexibility to respond to a variety of work situations
** Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
** Familiar with Opera
** A degree or diploma in Hotel Management or equivalent
What will it be like to work for Hilton Batumi?
Hilton Batumi sustains its award-winning culture, ultimately being certified as Great Place to Work® May 2025-May 2026. Hilton Batumi is recognized by its Team Members as an organization that promotes a healthy and diverse workplace culture through trust, pride and camaraderie.
Understanding the perspective of Team Member is key to building a successful workplace environment. Being recognized worldwide by Great Place to Work® is an honor and a great source of pride for Hilton Batumi Team Members.
Our purpose "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an Team Member you will become a member of the GO Hilton which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton including 50% discounts on our outlets and spa at Hilton Batumi and other benefits.
Every Job Makes The Stay
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there`s an extraordinary person working to make each Stay magical. That`s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
In case of interest, please send the CV directly on the following email: BUSBT_Batumi_Career@hilton.com; Please also indicate the name of the position you are applying for, otherwise, your CV will not be considered.
Hilton Batumi Wishes You Success!
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