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Ad title:
Customer Service Representative
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StoreSafe
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Published: 14 May
/ Deadline: 14 June
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About StoreSafe:
StoreSafe is a leading self-storage facility in Tbilisi, offering secure, flexible, and hassle-free self-storage solutions to residential & commercial customers. The facility is the first of its kind in Georgia. We are committed to providing an exceptional customer experience through professionalism, security, and top-quality service.
We are looking for a friendly, reliable, and customer-focused Bilingual Customer Service Representatives (CSR) to join our team! If you speak Georgian, English, (proficiency in Russian is a plus), love helping people, and enjoy working in a dynamic environment, this role is perfect for you.
Location: Vashlijvari, Tbilisi, Georgia
Position (On-site): Customer Service Representative (CSR)
Employment Type: Part-time, 19 hours a week.
Working Schedule: Friday & Saturday: 10:00 AM - 7:00 PM | Sunday: 11:00 AM - 2:00 PM
Salary: 13 GEL/hour (Net) + Performance-Based Bonuses
Responsibilities:
** Welcome customers, answer inquiries, and provide information about our storage solutions.
** Assist customers with renting storage units, processing contracts, and handling payments.
** Maintain accurate records of transactions, customer accounts, and facility reports.
** Handle customer complaints and escalate complex issues when necessary.
** Promote and sell additional products and services (locks, boxes, insurance, etc.).
** Keep the facility clean, organized, and secure.
** Monitor and report any maintenance or security issues.
** Respond to phone calls, emails, and online customer inquiries professionally.
** Collaborate with the facility manager to ensure smooth daily operations.
Requirements:
** Bilingual - Fluency in English and Georgian, (proficiency in Russian is a plus).
** Previous customer service or sales experience
** Strong communication and interpersonal skills.
** Friendly, professional, and problem-solving attitude.
** Basic computer skills (email, CRM software, record-keeping).
** Ability to handle card payments accurately.
** Reliable, punctual, and a team player.
** Availability to work weekends or flexible shifts, if required.
What We Offer:
** Competitive salary
** Professional training and career growth opportunities.
** Supportive and friendly work environment.
** A stable and growing industry with long-term opportunities!
How to Apply:
Please indicate the job title "Customer Service Representative (CSR) - StoreSafe" in the subject field. Applicants who send their resume in Georgian will not be considered!
Please send: Resume/CV (in English)
Email your CV to: manager@storesafe.ge
Join StoreSafe and be part of a professional and customer-focused team in Tbilisi!
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