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Ad title:
Guest Service Agent
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| Provided By:
Absheron Hotel Group
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Published: 17 April
/ Deadline: 17 May
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Absheron Hotel Group (AHG), based in Baku, Azerbaijan, is a leading hospitality company in the region, managing a diverse portfolio of hotels and resorts across Azerbaijan, Turkey, and Montenegro, with further expansion in the pipeline. The Group operates a mix of internationally branded hotels under global names and homegrown concepts, ranging from contemporary city hotels to upscale resorts. AHG creates unique guest experiences while setting new benchmarks in the hospitality industry.
AHG is also part of Pasha Hospitality, a division of the well-known Pasha Group, which manages more than 23 hotels and real estate assets worldwide.
We are proud to announce the upcoming opening of Art Riverfront Hotel in Tbilisi, scheduled for Summer 2026. The property will feature 152 guest rooms, all day dining Restaurant, Bar, Terrace, Conference facilities and Gym designed to deliver a contemporary hospitality experience in Tbilisi.
We are currently looking for a Guest Service Agent in Tbilisi to deliver outstanding guest experiences, support Front Office operations, and ensure seamless and personalized service at every touchpoint.
Key responsibilities of the Guest Service Agent include, but are not limited to:
** Welcoming and assisting guests upon arrival and departure, ensuring a warm and friendly experience;
** Handling guest requests, inquiries, and complaints efficiently and professionally;
** Coordinating with internal departments to ensure seamless service delivery;
** Assisting with reservations (transportation, restaurants, entertainment) and providing relevant information;
** Monitoring guest satisfaction and collecting feedback to improve service quality;
** Supporting the organization of guest events and special requests;
** Maintaining accurate guest records and promoting hotel services and facilities;
** Ensuring timely handling of guest requests, messages, and deliveries;
** Maintaining knowledge of hotel services and local attractions;
** Supporting Front Office operations and ensuring compliance with hotel policies and standards.
Qualifications:
** Previous experience in a Front Office, Guest Relations, or similar role within the hospitality industry is preferred;
** Strong understanding of guest service standards and hospitality operations;
** Excellent communication and interpersonal skills;
** Ability to handle guest complaints professionally and maintain high levels of guest satisfaction;
** Fluent in Georgian and English, additional languages are an advantage;
** Proficiency in MS Office and hotel management systems;
** Positive attitude, team-oriented mindset, and strong attention to detail;
Please send your CV to Careers.Tbilisi@absheronhotelgroup.com. Please indicate "Guest Service Agent" in the subject line of the email.
The application/CV you submit may contain personal data, including special categories of personal data.
The controller responsible for the processing of your personal data is Absheron Hotel Group.
Please be informed that Absheron Hotel Group processes your personal data for the purpose of assessing your suitability for the vacancy, for establishing a employment relationship, and in accordance with the requirements and processing principles of the Law of Georgia on Personal Data Protection.
By submitting the application/CV the candidate consents to their personal data being processed for the purpose of determining their suitability for other existing and future vacancies. The submitted application will be stored for no longer than 2 years, and in the event the candidate is hired for the relevant position, for the duration of the employment relationship.
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