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Ad title:
Customer Support Representative
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Solvero Group
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Published: 16 February
/ Deadline: 16 March
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Solvero Group is a holding company that unites several businesses within one group and supports them through centralized HR, Legal, IT, and Finance services.
Currently, Solvero Group brings together four companies: Esoterica Games, Invoo, Invoo Pay, and Invoo Chain.
Our newest strategic initiative is the launch of a new iGaming brand. As part of this project, we are looking for a Customer Support Representative who will play a key role in shaping customer experience and contributing to the brand`s successful development from the ground up.
What You`ll Do:
** Respond to customer inquiries via live chat and email regarding account-related issues, payments, games, bonuses, and platform navigation.
** Provide clear explanations about how platform features function and how results and outcomes are calculated.
** Support customers with transaction-related questions and account balance matters.
** Ensure compliance with regulatory requirements, including age verification, responsible usage limits, and applicable local regulations.
** Assist customers in setting account limits and provide guidance on responsible usage tools and policies.
** Maintain accurate records of customer interactions in the CRM system.
** Deliver high-quality service aligned with company standards and customer satisfaction goals.
Requirements:
** Minimum 6 months of experience in customer support (experience in iGaming is a strong advantage).
** English proficiency at B2 level or higher.
** Strong understanding of customer service principles, practices, and procedures.
** Basic knowledge of sales techniques and upselling methods is a plus.
** Ability to handle sensitive information with strict confidentiality.
** Strong communication skills and a customer-oriented mindset.
** Ability to work in a fast-paced environment and manage multiple tasks effectively.
Working Conditions & Benefits:
** Rotating shifts, including day, midday and night shifts.
** Fixed salary: 2, 500 GEL (NET).
** Health insurance coverage.
Please apply via link: https://hel-ai.com/apply/sB85EsQb
``We are committed to protecting and respecting your privacy. This Privacy Policy explains how Solvero Group collects, uses, stores, and protects personal data submitted by candidates during the recruitment process.
By applying for a position with us, you consent to the collection and processing of your personal information for recruitment and selection purposes. This may include reviewing your application, contacting you during the hiring process, and evaluating your suitability for current or future roles within Solvero Group and its affiliated companies.
Your personal data will be retained only for as long as necessary for recruitment purposes or as required by law. You have the right to request access to, correction of, or deletion of your personal data at any time``.
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