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Ad title:
Ukrainian Speaking Customer Support Agent
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| Provided By:
Rakuten Viber
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Published: 30 April
/ Deadline: 30 May
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Viber is pleased to announce an opening for the position of Customer Support Agent (Ukrainian Speaking) .
Viber Support Agent will be responsible for keeping Viber users happy and loyal by providing efficient responses to the worldwide Viber community queries.
Responsibilities:
** Provide fast and professional off-line (Email, live-chat) response to users issues
** Maintain a high level of users satisfaction
** Investigate the problematic issues reported by users: collect relevant information, analyze and document it in internal articles
** Identify and report on trends, repeated issues and urgent bugs.
Requirements:
** A problem solver with an innate sense of curiosity and passion about helping people
** Proficient in English and Ukrainian at either native or professional level
** Enthusiastic smartphone user (Active Viber user - a major advantage)
** Microsoft or Mac OS`s savvy
** Willingness to participate in a 24/7 rotating roster which predominately includes after-hours shift
** Attention to details
** Team player
** Experience in customer support or customer service will be a plus.
Full time job. We`re working in hybrid mode, from home and the office.
Email: viber.3A.347@applynow.io
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