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Customer Support Specialist with English
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Ad title: Customer Support Specialist with English
Provided by: Alpha Marketing
Published: Feb 13 / Deadline: Mar 13
Alpha Marketing has been established with the sole aim to provide high-quality services and customer-tailored solutions to our partners in the financial services industry worldwide.

The company specializes in the field of telemarketing and direct sales, where our expertise enables to swiftly identify a client`s needs, as well as to effectively resolve technical issues. Our professional, results-orientated approach and deep business insight allow us to perform and deliver effortlessly, helping us quickly become one of the fastest developing companies where people are put at the heart of the company and perceive each other more like a family than just colleagues.

Now you have the amazing opportunity to join our team of winners and grow and develop with us on the position of: Customer Support Specialist with English.

Your role:

On the position of a Customer Support Specialist in our organization, you will be expected to ensure a smooth and efficient communication process, making sure customers receive timely and professional customer service support and care. The role of the position is vital for the overall sales and customer care processes, as it is the one that handles inquiries, issues, or escalation, and also acts as a first contact point with new potential customers upon request.


** To handle the communication process with the end-users of our clients via different channels: phone calls, e-mail communication, real time communication via live chant platforms (inbound and outbound);
** To provide a topclass customer care and support to customers regarding our clients` platforms;
** To handle customers` requests and inquiries and respond in a timely and professional manner;
** To always strive to provide an outstanding customer support service while keeping a high level of quality assistance;
** To work in a close collaboration and partnership with other business support units such as: Sales, Compliance and Risk departments;
** To work in compliance with all internal rules, standards, processes and regulations;
** To provide the Team Leader and the Manager of the department with regular reports on the activity.

What do you need to be successful and join our team of winners?

** Excellent command of English - both written and spoken;
** At least 1 year of a previous professional experience in a call center environment;
** Ability to work on flexible shift coverage, including night shifts;
** Great communication and interaction skills and competences, and always approaching cases being driven by empathy and willingness to help and support others;
** А highly organized individual, able to prioritize and multitask, with a careful eye for detail;
** Result oriented - working hard towards reaching individual and team targets;
** A team player able to work under stress and within tight deadlines;
** Smiley, positive and always embracing change and working actively towards self-improvement.

Our offer:

** Competitive compensation - base salary 1000 GEL (Net)
** Working hours: 16:00-00:00, From Monday to Friday.
** Professional trainings;
** Healthcare coverage;
** Supportive and motivating staff to help you succeed;
** Rapid opportunities for advancement;
** Professional and upbeat office setting;
** Monthly social events.

If this sounds like the opportunity you`ve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us by email: career@service-eng.com
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