IT Support Desk
 
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Ad title: IT Support Desk
Provided by: Gebruder Weiss
Published: Aug 13 / Deadline: Sep 13
International transport and logistics company Gebrüder Weiss LLC (Tbilisi, Georgia - www.gw-world.ge) is announcing an opening for the position of IT Support Desk.

We offer:

** An exciting and diverse field of activity
** International working environment
** Attractive framework conditions as well as benefits
** Free space for own ideas and to implement them.

Main duties:

** Contact person for incidents in operation of IT- applications, technical support to the users with coordination with Central IT Service.
** Active assistance in company support process, recognizing recurring incidents, creating, monitoring Tickets, informing the user of the solution
** Recording and maintaining master data in the main applications
** Planning & carrying out IT Basic training for NEW members of staff Mail, Intranet, navigation in main applications
** Assistance & support for IT relevant projects in the branch, e.g. software implementation, new customers, new products
** Process support & involvement in process development
** Contact person for coordinating dates for maintenance work in the branch, coordination with individual departments
** Assistance & support for new buildings, alterations, moves to all branch`s locations, e.g. phone, video surveillance, data lines, network
** Purchasing, installation, rollout, function testing and maintenance of hardware
** Organization or execution of hardware repairs (guarantee/exchange).

Skills and competencies:

** Communications skills and ability to work in a team
** At least 2 years experience with troubleshooting and support of IT systems
** Understanding of IT service management
** Experience in forwarding/logistics an advantage
** Ability to work independently
** Good written and spoken skills in Georgian, Russian and English (knowledge of German will be a plus)
** High sense of responsibility and quality awareness

Looking forward to your application!

The first step in our direction: Send your CV in English with indication of Job Title in subject line to: hr.georgia@gw-world.com

Please not that based on necessity of the open position, company can request additional documentation, also can process your information and check its correctness. Company shall retain your information for 2 years after submission for the further job openings. By submitting your information to this advertisement, you consent to abovementioned rules. In case of questions and further clarifications on any of the points, please contact us: Gebruder Weiss LLC, Europe str. 4, hr.georgia@gw-world.com
 
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