Reserve Night Receptionist
 
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Ad title: Reserve Night Receptionist
Provided by: Citadines Apart`Hotel
Published: Jul 12 / Deadline: Aug 12
Citadines Tbilisi Apart`hotel is announcing an opening for the position of Reserve Night Receptionist.

We are looking for night receptionist who will be able to work mainly night shifts.

Key Responsibilities:

** Welcomes customers (in person, by telephone, email) during their stay. Informs them about how the residence works and tourist activities in the neighborhood. Answers customers` questions and deals with their complaints and/or passes them on to the line manager
** Performs check-in and check-out
** Able to take bookings and ensures special requests are met (extra beds, access for disabled people, etc.).
** Informs other departments of everything needed by the Front Office and deals with their requests directly or co-ordinates actions to be implemented in response.
** Performs and monitors book-keeping and payments for services
** Controls the till (start and end of shift, placing in the safe etc.) and the balance of customers present and sends reminders when necessary
** Performs night audit, completes before night audit and after night audit checks, corrects mistakes.
** Takes responsibility for any other accounting or administrative tasks which may be assigned.

Requirements:

** University degree (preferable in Hospitality or in Business)
** Relevant work experience in hospitality industry for at least 1 year
** Good knowledge of languages: Georgian, English, Russian
** Knowledge of Ms Office programs as well as hotel management programs (Opera, Fidelio, Protel or Libica)

Interpersonal skills:

** Ensures that his/her appearance and behavior show him/herself and the company in the best light
** Is fully involved and constantly professional; wants to develop
** Cares about the quality of the service and customer satisfaction

Candidates should submit their CV in English language to: zurab.khabelashvili@citadines.com
 
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