Service Manager
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Ad title: Service Manager
Provided by: Georgian Service Network
Published: Feb 23 / Deadline: Mar 23
Georgian Service Network is pleased to announce an opening for the position of Service Manager.

Duties and responsibilities:

** Provide customers with the information they need for any products or services
** Train the sales staff using best practices in upselling, customer satisfaction and brand promotion
** Manage the work system of operators
** Instruct customers on equipment operation, care and maintenance
** Provide administrative and operational assistance to ensure smooth product delivery to customers
** Develop standard procedures and policies to better serve customers
** Resolve problems that affect the service, efficiency, and productivity of the customer service associates
** Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc
** Evaluate customer support results and prepare action plan for improvements
** Handling complaints and queries (from customers and staff)
** Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)

Skills and competences:

** High university degree
** Excellent Georgian oral and written communication skills
** Must be fluent in English and Russian
** Works well under pressure and manages stressful situations with ease
** Organized, efficient, and results-driven
** Strong customer service and organizational skills
** At least 2-3 years working experience to the related field

Working conditions:

** Workplace: Tbilisi, Head Office.
** Competitive salary
** Full Working hours: Monday-Friday; Saturday half day.

If you feel you have the required skills and experience to fulfill this role, please submit your CV in English or Russian to: and indicate in the subject line of your email the position you are applying for.

We will contact only those candidates who will be invited to interviews.
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