Infrastructure Support Engineer
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Ad title: Infrastructure Support Engineer
Provided by: Prodware
Published: Dec 4 / Deadline: Jan 4
The Prodware Group (founded in 1989), is Microsoft`s leading partner in the EMEA-region. We serve 19.000 clients with 1300 employees located in 14 countries.

We are expanding our team in Tbilisi to provide IMS (Infrastructure Managed Services) to our customers together with our IMS-teams in The Netherlands and France. Therefore, we are looking for: Infrastructure Support Engineer.


** Setup, monitor, support, patch Cloud & Infrastructure platforms at network, security, system levels.
** Perform daily checks on critical business software platforms.
** Perform random restore tests.
** Qualify & apply changes & standard changes on platforms.
** Update production & projects ERP environments.
** Managing a personal ticket queue, ensuring that all tickets are updated regularly.
** Ensuring incidents and service requests are resolved or updated within the SLA`s.
** Keeping senior team members informed of unresolved issues or problems.
** Resolving server crashes and unplanned reboots, Troubleshooting server-side event logs.
** Communication with Prodware`s subsidiaries and end customers.

We require:

** Higher education in technical field.
** Adequate English on professional working level: spoken / written. Other foreign languages are a plus: French, German, etc.
** Ability to work on irregular hours - early morning/late evening/night according to team schedule.
** Willingness to travel to The Netherlands or France for training.

Technical experience & level expectations:

** Minimum 2-3 years of experience in the field, preferably working in managed or cloud services.
** Good Knowledge of Windows Server, Microsoft Azure, Active Directory and/or Exchange
** Good Knowledge of VMware Infrastructure
** Good Knowledge of local and wide area networking technologies, with Software Defined Networking experience desirable
** Good Knowledge of Microsoft SQL database installation and management
** Knowledge of scripting (i.e. PowerShell)
** Understanding and experience of PaaS and IaaS Cloud based Solutions, preferably MS Azure
** Experience and familiar with ITIL Processes and tools including Change, Incident, Problem and Release Management.

Personal competences:

** Sense of responsibility.
** Team player.
** Proactive.
** Self-organized.
** Disciplined.

We offer:

** Being part of a large International company.
** Appropriate salary.
** Office in Vake.
** Flexibility in working hours.
** Informal atmosphere of young team. (Find "Prodware Georgia" on Facebook and see for yourself.)

If you are interested, send your CV and Cover Letter in English to:
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