Call Centre Operator
 
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Ad title: Call Centre Operator
Provided by: Stamba Hotel
Published: Nov 8 / Deadline: Dec 7
With its upscale rooms and suits, Adjara Group Hospitality`s new member, Stamba Hotel will emerge as a comfortable and welcoming hotel infusing the authentic experience of Georgia with high end hospitality. Stamba reflects sister properties Rooms Hotels` ethos of culturally sensitive redevelopment and is transformed into a 21st century design hotel with an astonishing mix of modern industrial aesthetics with one of a kind experience. Architecture, service, gastronomy, perfect location and other special qualities make Stamba a member of the Design Hotels. Stamba Hotel will open its doors in 2017 and is looking for a suitable candidate for the position of Call Centre Operator.

Title: Call Centre Operator
Department: Front Office
Reports to: Front Office Supervisor/Manager

Position scope:

To operate a multi-line phone system to answer telephone calls from potential customers, provide information and/or taking message as necessary. Perform clerical duties such as typing and recording customer information.

Knowledge, skills and abilities:

** Experience in active call centre environment;
** Fluent English and Russian required, any additional languages considered as a plus;
** Sound knowledge of grammatical English and Russian;
** Excellent phone & communication (conversation) skills;
** Complying with administrative principles and views;
** Attentive enough to control several tasks simultaneously;
** Problem solving skills which require exercising independent judgment;
** Ability to maintain strict client confidentiality;
** Representative capabilities;
** Attentive to details;

Responsibilities:

** Support and provide Superior service via phones, e-mails and faxes as a receiver and caller;
** Use questions and listening skills that support effective telephone communication;
** Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects;
** Effectively deal with job stress, angry callers, and upset customers;
** Be patient and enjoy talking with people;
** Be able to communicate effectively with a diverse age and ethnic population;
** Ability to remain calm and polite while multi-tasking multiple phone lines;
** Demonstrate an audible, friendly, professional and well-mannered speaking voice;
** Meets commitments to customers;
** Other duties as assigned;

General: Hotel`s Fire, Health and Safety Procedures.

Deadline for accepting applications is December 7th; only qualified candidates will be contacted. Please send your resume (photo in resume is optional) to: hr@adjaragroup.com

Please indicate the position title in subject line, otherwise your application will not be considered.

Given Job Description may be subject to change and clarifications.
 
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