Front Office Receptionist
 
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Ad title: Front Office Receptionist
Provided by: Stamba Hotel
Published: Nov 8 / Deadline: Dec 7
With its upscale rooms and suits, Adjara Group Hospitality`s new member, Stamba Hotel will emerge as a comfortable and welcoming hotel infusing the authentic experience of Georgia with high end hospitality. Stamba reflects sister properties Rooms Hotels` ethos of culturally sensitive redevelopment and is transformed into a 21st century design hotel with an astonishing mix of modern industrial aesthetics with one of a kind experience. Architecture, service, gastronomy, perfect location and other special qualities make Stamba a member of the Design Hotels. Stamba Hotel will open its doors in 2017 and is looking for a suitable candidate for the position of Front Office Receptionist.

Title: Front Office Receptionist
Department: Front Office
Reports to: Front Office Manager

Position scope:

Hotel receptionists are responsible for making guests feel welcome, dealing with room bookings and cancellations, check-in and check-outs, and handling general requests made by guests during their stay.

Knowledge, skills and abilities:

** Work experience as a receptionist is considered as a plus;
** Fluent English, Russian and any additional languages considered as a plus;
** Professional speech and behavior;
** Patient listening;
** Rich general knowledge;
** Sense of humor;
** Complying with administrative principles and views;
** Respectful and helpful towards colleagues;
** Attentive enough to control several tasks simultaneously;
** Clean and positive appearance;
** Representative capabilities;
** Attentive to details;

Duties:

** Execute departmental tasks within the framework of orders given by the supervisor;
** Greeting the customer, registration procedures and room allocation;
** Providing rooms to guests with prior reservations, in accordance with their preferences;
** Accurately entering guest arrivals into the computer;
** Registering all information filled out by the guests on the registration cards into the computer;
** Reviewing the arrival list every morning one last time for room allocation and special notes;
** Checking customer key return on the departure list and places a tick on the list;
** Reviewing the departure list and maintaining communication with the Front Cashier, thereby preventing customers from leaving without paying;
** Checking the departure list every morning for any notes;
** Ensuring proper record keeping of vacant, ready for sale, and blocked rooms and their arrangement in the room rack;
** Comparing the room rack with the list of occupied rooms from the computer;
** Maintaining constant rack arrangement of arrival and departure rooms, reserved rooms, empty, clean, dirty, ready for sale, and blocked rooms;
** Enabling proper room changes and sending room change forms to the housekeeping department;
** Maintaining check of empty room`s keys;
** Filing all front office reports properly;
** Memorizing all prices of the hotel and its facilities (room, food, TV, safe, sauna, etc.);
** Informing guests about all hotel services, and trying to sell these services;
** Checking whether cash and credit cards have been properly processed;
** Taking necessary measures not to permit customer to leave without paying;
** Attempting to resolve all guest complaints and problems;
** Possessing knowledge on cultural and art events, entertainment and excursion possibilities, having documents ready at the desk;
** Revenue Management and arranging Bell-boy services;
** Daily audit (Revenue Management) of departments;

General: Hotel`s Fire, Health and Safety Procedures.

Deadline for accepting applications is December 7th; only qualified candidates will be contacted. Please send your resume (photo in resume is optional) to: hr@adjaragroup.com and Please indicate the position title in subject line, otherwise your application will not be considered.

Given Job Description may be subject to change and clarifications.
 
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