IT Service Desk
 
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Ad title: IT Service Desk
Provided by: Gebruder Weiss
Published: Oct 26 / Deadline: Nov 26
International Transport and Logistics Company Gebrüder Weiss LLC (Tbilisi, Georgia) http://www.gw-world.ge is announcing an opening for position of IT Service Desk.

We Offer:

** An exciting and diverse field of activity
** International working environment
** Attractive framework conditions as well as benefits
** Free space for own ideas and to implement them

Main Duties:

IT Service Desk:

** Contact person for incidents in operation of IT- applications, technical support to the users with coordination with Central IT Service.
** Active assistance in company support process, recognizing recurring incidents, creating, monitoring Tickets, informing the user of the solution
** Recording and maintaining master data in the main applications
** Planning & carrying out IT Basic training for NEW members of staff Mail, Intranet, navigation in main applications
** Assistance & support for IT relevant projects in the branch, e.g. software implementation, new customers, new products
** Process support & involved in process development
** Contact person for coordinating dates for maintenance work in the branch, coordination with individual departments
** Assistance & support for new buildings, alterations, moves to all branch`s locations, e.g. phone, video surveillance, data lines, network
** Purchasing, installation, rollout, function testing and maintenance of hardware
** Organization or execution of hardware repairs (guarantee/ exchange)

Skills and Competencies:

** Communications skills and ability to work in a team
** At least 2 year experience with troubleshooting and support of IT systems
** Understanding of IT service management
** Experience in forwarding / logistics an advantage
** Ability to work independently
** Good written & spoken skills in Georgian and English (knowledge of Russian and German will be a plus)
** High sense of responsibility and quality awareness
** Looking forward to your application!

The first step in our direction:

Send your CV in English with indication of Job Title in subject line to the email: hr.georgia@gw-world.com
 
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